What we say about ourselves means nothing unless our customers agree. Read what our Washington D.C. area customers have to say about their experience with FLOORMAX flooring professionals.
The carpet looks great, the pool table guys were here 1st and were very efficient, and our basement now looks brand new. Thanks so much for all your help! It was great working with you on our project. Take care, Rafie.
-Ruth & Mike
A huge thank you this week to Rafie Ansari of FloorMax who sent a crew out at 10pm on the coldest night of the year to pull wet carpet and padding out of a property when the heating system failed and a pipe burst. The crew worked tirelessly in the freezing cold with only flashlights and iPhone’s as fire and rescue cut the power off. We cannot thank you enough, Rafie!
Santos and his assistant did a first class job in installing the new floor. Great attention to quality. Very pleased with the results!
Albeniz and crew did an incredible job with the installation. We will definitely use your company in the future.
Alejandro and his crew were fantastic! Very professional and friendly team!
Samuel Rios did an excellent job! He was very sweet and agreed to stay longer for us to come after the time we set up to meet because of an unforeseen circumstance. I will hire him again and again.
Both installers, Jose and his partner, were professional and very helpful with their assistance in moving a few pieces of furniture. The installation was very nice and clean.
Floormax did a very good job. The floors look great!!!
I am sooo happy. The floors are gorgeous, better than I imagined. The carpet is beautiful and so soft, I thought it was wet at first.
I am thrilled. It’s like having a brand new house. Thank you! The service and care we received far exceeded our expectations and if you ever need, we’d be happy to be a reference. I’ll look at Yelp and give a review.
I could not be more pleased with the service I received from FLOORMAX. They may cost a bit more than others, but the additional cost was well worth it to get a better quality wood, excellent installation, and a fully predictable price.
-Todd L., Columbia, MD
Thank you so much for your kindness, care and product. Wow, fast as well. My feet are “happy” on my new carpet. Happy feet and Dancing! I dream of hardwood floors in the future!
-Kristina R., Derwood, MD
The installation crew was excellent’ efficient, clean and very careful to get it right. I was very pleased with the product, the service and the installation. I plan to use them again to refinish all my hard wood floors.
-James R., Beltsville, MD
FLOORMAX was expert and professional in every possible way. They were good on price. They had fantastic follow-through on a smaller area that needed to be done. They even fixed a copy of squeaks in the floor. I’m very happy with the job they did.
-Robert C., Elkridge, MD
We had hardwood floor installed in our large master bedroom. We had removed the builder’s grade carpet and padding ourselves. FLOORMAX came in and installed the hardwood in the hall. They did a wonderful job and we are very pleased. Through clean up, and removal of boxes and debris. Should we need additional flooring we will DEFINITELY go to FLOORMAX.
-Betty J., Clarksburg, MD
My experience with FLOORMAX was positive. The manager was very attentive and pleasant to work with. He responded to any of my questions very quickly. If I called and left a message he got back to me quickly. I had them come back to fix some little things and they came quickly. I would defiantly recommended them and I have.
-Jeri C., Germantown, MD
The installers were great. They went right to work and cleaned the floor before the new carpet down. VERY professional installation. I couldn’t be happier.
-John P., Glen Burnie, MD
They moved all the furniture around and swept up under where the old carpet was. They took my old carpet away. They were very respectful of our family and our property and they were very clean. They were on time and everything went fine. I would highly recommend FLOORMAX in Laurel.
-Kathleen H., Laurel, MD
The end result exceeded our expectations. We are very pleased with the performance of the employees. They were prompt, courteous, and professional, and completely cleaned the work areas before they left. We were happy with the entire experience.
–Robert M., Darnestown, MD
Dear Becky and Laurie,
Thank you so very much for donating the flooring for our small shelter. All the cats are so happy with their new clean home. The Senior 4 Senior Shelter is a great last chance for cats over 7 years old, who would be certainly put to sleep in other shelters. Here we match elderly people with our cats-it is a win win situation. You are so very kind!
When the gouging occurred on our basement floor, I attempted to locate our Floormax paperwork and somehow, someway, Carl and I could not locate the paperwork. Traditionally, we are meticulous and successful in safekeeping any paperwork for anything to do with our home! However, in this case it all turned out okay because I got to meet you all and Miguel, as well as the bonus of learning that the gouged piece of Shaw Sumter Plank is repairable/replaceable!
Carl is out on errands right now and soon as he returns we will go to our attic to determine if we have any spare “plank”. One way or the other I will be communicating with Miguel so we can know how to proceed on the repair/replacement!
Floormax is fortunate to have you folks representing their company, as each of you, in your unique style and manner, exhibit to perfection the kind of warm welcoming professional demeanor’s that company’s dream and hope for! You all “get it”! It guarantees good will and instills and promotes loyalty from clients and potential customers!
– K.T. Thomas
My dear Rafie,
Oh my gosh, you all are the nicest people to communicate with!!!! It was my pleasure to do a review on the Floormax FB page and I’m only disappointed I did not do so earlier! Thank you very much for providing our floor products descriptions!
Love to you,
– Nona and all the cats on Brice Place
I am really pleased with the work Samuel did for me and how wonderful my new flooring looks!
– Betsy C.
I was pleased to work with Floormax on our recent carpet purchase and installation. In the store, Eddie was helpful but not pushy and allowed me to pick the carpet I wanted based on my needs, goals, and budget. After selecting carpet styles and colors, I waited a couple of weeks for it to arrive and the install took about a day and a half. The installers were excellent and even returned another day to fix an area that I wanted to look different. Overall, I was very pleased with the price and the experience with Floormax. I would recommend them to anyone needing carpeting.
– Melissa S.
I applaud FloorMax for recognizing that there are some days that should be spent doing something other than shopping! Kudos to Raffie and the rest of the staff for closing your stores on Mother’s Day. We have shopped at Floor Max from the time it was Carpet and Things and have always had great service, quality products, and competitive prices, not to mention wonderful customer service. Enjoy the day!
– Joann Giannola
The Silver Spring, MD store staff have done a wonderful job with putting in hardwood floors! They helped with the selection; double checked the square footage, The installers were wonderful, working nonstop each day and when they had finished, they cleaned like it was their own place. Everyone acted like they really cared. Strongly recommend them!
– David Fischer